Privacy Policy.
We respect your privacy. This policy explains how SEROJA MT SPORT FISHING Arena collects, uses, and protects your personal information.
Information We Collect
Information You Provide
When you register for events, purchase tickets, or contact us, we may collect:
- Name and contact details (email, phone number)
- Identification details (MyKad or Passport number for event registration)
- Payment information (processed securely by our payment provider)
- Communications and correspondence with our team
Information Collected Automatically
When you visit our website, we may automatically collect technical data such as your IP address, browser type, device information, and pages visited. This helps us improve our services and ensure security.
How We Use Your Information
We use your personal information to:
- Process event registrations and ticket purchases
- Send confirmations, reminders, and event-related communications
- Verify identity at arena entry
- Respond to enquiries and provide customer support
- Improve our website, services, and user experience
- Comply with legal obligations and enforce our terms
- Send promotional updates (only with your consent; you may opt out at any time)
Cookies & Tracking
Our website may use cookies and similar technologies to remember your preferences, analyse traffic, and improve functionality. You can control cookie settings through your browser. Disabling certain cookies may affect site performance.
Sharing Your Information
We do not sell your personal information. We may share data with:
- Payment processors — to complete transactions securely
- Service providers — who assist with operations (e.g. hosting, email) under strict confidentiality
- Authorities — when required by law or to protect our rights and safety
Data Retention
We retain your information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, or resolve disputes. Transaction and registration records may be kept for accounting and legal purposes as required.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment data is handled by certified payment providers and is not stored on our servers.
Your Rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise these rights or make a complaint, contact us via Locate Us or email [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
Questions?
If you have any questions about this Privacy Policy or our data practices, please contact our support team via Locate Us.